Metropolitan Family Care

  • NO SHOW/ MISSED APPOINTMENT POLICY

    We, at Metropolitan Family Care (MFC), understand that sometimes there are emergencies and you may need to cancel or reschedule an appointment. If you are unable to keep your appointment, please notify us at least 24 hours in advance.

    To ensure that each patient is given the proper amount of time allotted for their visit and to provide the highest quality care, it is important for each scheduled patient to attend their visit on time. As a courtesy, an appointment reminder call to you is made/attempted 1 business day prior to your scheduled appointment. However, it is the responsibility of the patient to arrive for their appointment on time.

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  • PLEASE REVIEW THE FOLLOWING POLICY:

    1) Please cancel your appointment with at least a 24 hours notice: We have a lot of patients calling in for appointments and whenever possible, we like to fill cancelled spaces to shorten the wait period for our patients.

    2) If less than a 24 hour cancellation is given this will be documented as a “No-Show” appointment.

    3) If you do not present to the office for your appointment, this will be documented as a “No-Show” appointment.

    4) After your “No-Show/Missed” appointments, MFC will remind you of our policy when you call/present to reschedule the missed appointment.

    5) If you incur 3 “No-Show/Missed” appointments within a one year time period, you will receive a letter from our office of discharge from the practice. We will at the time offer 30 days of emergent care only and transfer your medical records when you have found a new physician.

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